Politique d’expédition

Order Processing Time
All orders are processed and dispatched within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates
We are proud to offer Free Premium Shipping on all orders.
Once dispatched, the estimated delivery time is between 7 to 15 business days depending on your location.

Please note that these are estimated delivery times. Unexpected delays due to customs or global logistics are outside of our control, but we will always do our best to get your TarwaDounis lunch box to you as fast as possible.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at [Ton Adresse Email] with your name and order number, and we will look into it for you.